Cancellation Policy of Coñaripe Hotel & Termas

Coñaripe Hotel & Termas's services are booked for a specific date or time slot. Under article 3° bis letter b) of Ley 19.496, when services are contracted the provider may exclude the right of withdrawal by stating this beforehand and prominently. Coñaripe Hotel & Termas excludes the right of withdrawal for tickets and bookings with a specific date once payment is confirmed. The cancellation and date change rules in this policy apply instead.

Applies to all tickets with a booked date and time slot: full day, half day AM, half day PM, evening and hot tubs, according to the products available at Coñaripe Hotel & Termas.

Cancellation:

• With 48 hours or more notice before the start of the booked time slot: refund of 100% of the amount paid, with no transaction costs withheld.
• With less than 48 hours notice: no cancellation or refund applies, whether in full or in part.

Date change:

• May be requested once only, up to 2 hours before the start of the booked time slot, subject to availability and within the same rate season.
• Requests received with less than 2 hours notice are not processed and the place is treated as used.

Promotional rates, corporate agreements and partnership benefits: no cancellation or refund. They only allow a date change, once only, on the conditions above.

No-show: failing to turn up on the booked date and time slot gives no right to a refund or to a date change.

Lodging and camping bookings at the standard rate are governed by how much notice is given, in calendar days before check-in:

• 10 days or more before: 100% refund.
• Between 9 and 7 days before: 80% refund.
• Between 6 and 3 days before: 50% refund.
• 2 days or less: date change only, once, within 6 months and in the same season.

This scale applies only to lodging and camping. It does not apply to day tickets, which are governed by the previous section.

Any refund payable under this policy will be for 100% of the amount paid, with no transaction costs withheld, and will be processed to the same payment method used for the purchase, within a period that Coñaripe Hotel & Termas will communicate.

Use the Changes and refunds page on the site and identify yourself with the RUT and the email used for the purchase. There you can see your current bookings and manage a date change or a refund request.

Tickets and bookings are personal: unauthorised resale or transfer is prohibited, including transferring tickets bought with promotional rates, corporate agreements or partnership benefits to people who do not meet the conditions of the benefit. The tickets involved will be cancelled with no right to a refund.

A change of holder requires prior written authorisation, at least 48 hours before the service starts, and may carry an administrative fee.

Where a cancellation is due to force majeure or unforeseeable circumstances (extreme weather, volcanic eruptions, official alerts or closures, prolonged road closures, pandemics, earthquakes, landslides), it is assessed case by case. As a general rule we offer free rescheduling within 6 months, in the same season; if rescheduling is not possible for reasons attributable to Coñaripe Hotel & Termas, it will be reviewed case by case.

If Coñaripe Hotel & Termas has to cancel a confirmed booking (unscheduled maintenance, closure ordered by the authorities, force majeure preventing operation), it offers free rescheduling or, at the guest's choice, a full refund. If for reasons attributable to Coñaripe Hotel & Termas a service was not provided, or was provided in conditions markedly inferior to those booked, the guest is entitled to a proportional refund of the affected service, in accordance with Ley 19.496.

This policy governs cancellation and date changes requested voluntarily by the customer. It does not limit the rights that Ley 19.496 grants consumers where the service is not provided, or is provided poorly, for reasons attributable to Coñaripe Hotel & Termas. It forms an integral part of the Terms and Conditions accepted at the time of purchase.

It applies from its publication date and to bookings confirmed from that date. Earlier bookings are governed by the policy in force when they were confirmed.

• Email: reservas.conaripe@patagoniandina.com
• Phone or WhatsApp: +56968332419
• Legal name: Termas Conaripe SpA, RUT 77338793-1
• Address: Coñaripe, Región de Los Ríos, Chile